Privacy Policy

 

Effective Date: 11 September 2024

​

 

1. Introduction

 

Welcome to The Coaching Wave (the "Platform"). We take your privacy seriously. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By using our Platform, you consent to the practices described in this Privacy Policy.

 

2. Information We Collect

 

We collect personal data from Direct Users when they communicate with us, e.g., through the “Contact” page on our site, or when sending messages through the "Form" requesting information, or provide us with feedback.

 

User Information: When communicating with us, we collect your name, email address, and other necessary information to provide our services.

 

Profile Information: Users may choose to provide additional information, such as bio, and coaching preferences.

 

Communication: We may collect and store any communication or feedback you send us, as well as your interactions with other users.

 

Log and Usage Data: Our servers automatically record information created by your use of our services.

 

Analytics Data: We use Analytics provided by WIX to track usage of the platform, without collecting any personal data or personally identifiable information (PII) and without using cookies. 

 

3. How We Use Your Information

 

We use your information to provide, maintain, and improve our services. This includes enabling coaching connections, providing customer support, and improving our services based on user feedback.

 

4. Sharing Your Information

​

We may also share your information with trusted third-party service providers (i.e., Calendly for 30-Minute Discovery Call booking), or for legal compliance when needed.

 

5. Data Security

 

We take appropriate measures to protect your information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

 

6. Data Retention

 

We will only retain your personal data as long as reasonably required for you to use of the service and/or to provide you with coaching service. You personal data will be deleted after 1 year of account inactivity. Your personal data will be retained longer if required or permitted by law.

 

7. Your Choices

 

You can access and update your personal information through your account settings. You may also choose to deactivate or delete your account. Please contact us for assistance with these requests.

 

8. Changes to this Policy

 

We may update this Privacy Policy as our services evolve. Any changes will be posted on our Platform, and the revised Privacy Policy will become effective immediately.

 

9. Contact Us

 

If you have questions or concerns regarding this Privacy Policy, drop us a message on the "Contact" page on the platform.

 

Thank you for using The Coaching Wave. We are committed to empowering your coaching journey while respecting your privacy.